Shipping Policy – Tysons Kitchen

At Tysons Kitchen, all our treats and meal toppers/masalas are freshly handmade and prepared in small batches after your order is placed to ensure maximum freshness and quality for your pets.

Order Processing

• All orders are processed within 1–3 business days

• Since products are made-to-order, preparation time may vary during high order volumes or festive periods

• Orders are not processed on Sundays or public holidays

Shipping Timeline

Estimated delivery timelines after dispatch:

• Metro Cities: 2–4 business days

• Other Cities & Towns: 3–7 business days

• Remote Areas: 5–9 business days

Delivery timelines may vary due to courier delays, weather conditions, festivals, or unforeseen circumstances. (PetQila)

Shipping Charges

• Free Shipping on orders above ₹999

• Standard shipping charges will apply on orders below the minimum free shipping value

• Shipping charges (if applicable) are calculated at checkout

Order Tracking

Once your order is shipped, you will receive:

• Tracking details via SMS/email/WhatsApp

• Courier partner updates for your shipment

Important Information

• Please ensure your address and contact details are entered correctly while placing the order

• Tysons Kitchen is not responsible for delays caused due to incorrect address or unreachable phone numbers

• If an order is returned due to failed delivery attempts, additional reshipping charges may apply

Damaged Packages

If your order arrives damaged or tampered:

• Please contact us within 24 hours of delivery

• Share clear photos/videos of the package and products

We will review the issue and provide a suitable resolution if applicable.

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Every order is packed with love, care, and lots of tail-wagging happiness 💜