Terms of service

Terms of Service – Tysons Kitchen

Welcome to Tysons Kitchen. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our services.

1. General Information

Tysons Kitchen provides handmade pet treats, meal toppers, and related pet products for pet parents across India. By using our website, you confirm that you are at least 18 years old or using the website under parental supervision.

We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice.

2. Product Information

  • All products are handmade and prepared in small batches

  • Product images are for representation purposes only

  • Slight variations in color, shape, texture, or packaging may occur

  • Ingredients and product details are mentioned to the best of our knowledge

Pet parents are responsible for checking ingredient suitability and allergies before feeding any product to their pets.

3. Orders & Payments

  • Orders are confirmed only after successful payment or order confirmation

  • We reserve the right to cancel or refuse any order at our discretion

  • In case of pricing errors, stock issues, or suspicious activity, the order may be cancelled with a refund if applicable

All prices listed on the website are in INR (₹).

4. Shipping & Delivery

Delivery timelines are estimates and may vary due to:

  • Courier partner delays

  • Weather conditions

  • Festivals or public holidays

  • Remote delivery locations

Tysons Kitchen is not liable for delays caused by third-party courier services.

5. Returns & Refunds

As our products are consumable and made-to-order:

  • Returns and exchanges are not accepted

  • Refunds or replacements are only considered for damaged, incorrect, or missing items reported within 24 hours of delivery

Please refer to our Return & Refund Policy for complete details.

6. Pet Safety Disclaimer

Our products are intended for pets only.

  • Always supervise your pet while consuming treats or chew products

  • Fresh drinking water should always be available

  • Introduce new treats gradually

  • Tysons Kitchen is not responsible for reactions caused due to allergies, overfeeding, or pre-existing medical conditions

If your pet has medical concerns or dietary restrictions, consult your veterinarian before introducing new food products.

7. Intellectual Property

All content on this website including:

  • Logo

  • Brand name

  • Product photos

  • Designs

  • Text and graphics

belongs to Tysons Kitchen and may not be copied, reproduced, or used without permission.

8. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to damage or disrupt website functionality

  • Submit false or misleading information

  • Misuse discounts, offers, or promotional campaigns

9. Limitation of Liability

Tysons Kitchen shall not be held liable for:

  • Indirect or incidental damages

  • Delivery delays caused by courier partners

  • Misuse of products

  • Allergic reactions or improper feeding practices

Our liability is limited to the amount paid for the purchased product.

10. Contact Information

For questions regarding these Terms of Service, contact us at:

  • Email: tysonskitchen12@gmail.com

  • WhatsApp: 9167135077

  • Instagram: @tysons_kitchen

Thank you for supporting a small pet brand built with love, care, and healthy treats for happy tails 💜